Extremely poor way of doing buisness.
I recently purchased a replacement roof vent cover for my Interstate trailer. I told the clerk at the counter of the Marysville TrailersPlus store that it was a slightly differant shape, but the size was correct. When I got home and comapred it to the old one I found it to be the wrong one. I never removed it from the packaging, and attempted to return it for an exchange the very next day. I was told that they couldnt get me the correct piece, but that I could go to TrailerPlus.com and get whatever I needed. I was also told that "all parts sales are final" and that I was stuck with the incorrect part. This part is an inexpensive piece, and the money is not the point here. The point is the people at your Marysville store are rude, lazy, unprofessional, and horrible representitives of your product. The clerk claimed he had to check with his district manager to return a part less that $20.00?
The lazy ass just didnt want to help work through the problem. I have enjoyed my trailer for many years, but I promise your company this. I will bad mouth your company and your product any chance I get from here on out! I bought my trailer new in 2002, and I'm nearly ready for a new one, but I guarantee it won't be an Interstate.
Open Apr 16, 2015 - 12:40 PM